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Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas and this includes the right to eliminate certain areas from our delivery schedule altogether.
All Goods purchased that are in stock will typically be dispatched to you within 5 working days of acceptance of your order (orders placed on Saturday or Sunday may take slightly longer). The item with the longest lead time will dictate the lead time for an order. All items in an order will be delivered together in a single dispatch unless otherwise agreed. We can, on occasion, deliver items separately if part of an order is delayed.
In most cases the Order Confirmation email will state your chosen method of delivery, the estimated production time for the Goods ordered and the estimated delivery time. Please note that unless the Goods are in stock, the production time of Goods is in addition to delivery time. Note that lead times during certain months may be longer due to summer and Christmas factory closures - please contact us for specific information. Any other foreseeable delays will be notified to you as soon as they become known to us.
All deliveries must be signed for and any damage to the packaging or item reported to the delivery personnel (if delivery is by courier) or us (where delivery is by postal service) at the time. It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day. An appropriate person must sign for all Goods on delivery. If no one is at the address when the delivery is attempted the Goods will be retained by us or an appointed courier. We will leave notification of delivery and a request that you contact us to rearrange delivery
Please note adverse weather conditions or other events outside our reasonable control may result in the occasional late or cancelled delivery. Where this occurs, we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date.
If you would like to request a specific delivery time, please contact us via email at email@example.com or call 01358 742086. We will do our best to accommodate all reasonable delivery requests, however, any special requests may incur additional charges
If you have any questions regarding delivery please get in touch with us on 01358 742086 or email us at firstname.lastname@example.org.
It is your responsibility to ensure that there is proper access to the delivery address for all items that are ordered. We recommend measuring all doorways and entryways, as well as any related dimensions, which will affect the usage of the items. You should be careful to check access to your property, as delivery is on the basis that you have checked the dimensions of each item ordered and you confirm that the Goods to be delivered will fit through all doorways, stairwells within the area of intended use.
If you need to amend the delivery address or time for delivery, please contact us as soon as possible as any changes made after the Goods have been dispatched may be subject to an additional delivery charge up to the full amount originally paid for delivery.
Standard UK delivery
We offer free standard delivery to mainland UK using our own delivery drivers as well as selected courier services. Certain bulky or heavy items will incur a delivery charge and these items will be identified on the individual product pages. These charges are to ensure you receive your order in perfect condition. Our principal UK delivery partner for standard courier delivery is M&H Carriers and you can rest assured that your delivery is traceable at every stage.
Deliveries will take place from Monday to Friday between 8am and 6pm, unless another time has been agreed with us. Delivery will be made to the main door of the delivery address you provide to us when you place your order (if the destination is an apartment, flat or complex, your order will be delivered inside the entrance to the building where reasonably possible). Standard delivery does not include assembly or unpacking. Occasionally the delivery personnel may require assistance unloading larger items.
Oversized, Heavy, Bulky or Fragile Goods
If your order contains oversized, heavy, bulky or fragile goods your items will be delivered by our trained 2-man dedicated UK delivery team, which will incur a charge. Where this service is required, which will be determined by WB Jamieson as we deem appropriate, your goods will be delivered to your room of choice, where possible, and the packaging removed, if you wish. We will contact you to arrange a suitable delivery date and time.
Delivery and Onsite Installation
As an additional service, delivery and onsite installation includes a delivery appointment, room of choice delivery, assembly, installation and removal of all packing materials, which is available at an extra cost. If you are interested in this service, please contact our Sales Team on 01358 742086 or email email@example.com for more information and a quote. Please note - onsite installation is not available for lighting and does not include electrical fitting for lighting, drilling or hanging mirrors.
Collect From Showroom
All orders placed after 2pm (GMT) for Goods that are in-stock will be processed the next working day, however, if you place your order before 5pm and the Goods you are ordering are in stock, you may be able to collect them from our Potterton (Aberdeen) showroom after 12pm the next day (please contact our Sales Team prior to attempting to collect any Goods).
If you place an order for Goods that have a lead time but you wish to collect them, we will contact you as soon as they arrive with us and you'll be able to collect the items from our Potterton (Aberdeen) showroom straight away. Alternatively, if you have chosen our standard delivery option we will typically send the Goods out to you within 1 to 2 working days of all Goods arriving with us.
Please note, our showroom is closed on Sundays so no collections can be made on this day. For full opening times please see our showroom page or contact our Sales Team for further information on 01358 742086 or email firstname.lastname@example.org
We do not accept orders for international delivery.
Failure to deliver
We will not accept responsibility for Goods that are undeliverable due to insufficient access or for any reason that is not within our reasonable control (including your absence at the arranged time for delivery as notified to us or our delivery partner). You agree to pay our reasonable costs associated with storage and redelivery arising from these circumstances.
Please note that once the Goods have been delivered to you, risk in the Goods passes to you and you will be liable for any subsequent damage or loss to the Goods. Further, if the Goods need to be unpacked outwith your delivery address, the risk will pass to you at the point of unpacking.