Your Basket


  • There are no items in your basket.

Cart Total

£0.00

Check Out

Terms and Conditions of Sale

Welcome to the WB Jamieson Services Ltd (‘WB Jamieson’) Terms and Conditions of Sale (‘Terms’) which apply to your purchase of goods on our website.

This website is operated by WB Jamieson.  All use of and purchases made on our website are governed by these Terms.  By placing an order to purchase goods on our website you agree to be bound by these Terms, which will form the basis of a legally binding contract between you and WB Jamieson if we accept your order, so please read these Terms carefully.  If you do not agree to be bound by these Terms you should not place your order or use this website.

The Terms governing any given use or purchase will be those in effect at the date of your use or order.  We reserve the right to change, amend and/or update these Terms (including product information) at any time and any changes will be effective for orders placed after the change is published on our website.  If you access, use or order goods after we have published any changes to the Terms, you will be bound by those changes.  Therefore, you should check prior to each use or order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase.

These Terms do not affect your statutory rights.

All requests to order items from our website will be provisional and non-binding until the point of dispatch.  For the avoidance of doubt a contract between the parties will not be established until this takes place.

You must be 18 years or over to participate in our online order service.

 These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

 

Definitions

Order’ means the request for goods to be made or supplied.

‘Payment’ means the receipt of cleared funds into our account.

‘Working day’ means Monday to Friday, 8.30am to 5.00pm.

‘Delivery Partner’ means any WB Jamieson nominated courier or contractor.

‘Goods’ means the items confirmed in your order to be supplied to you by us.

‘We’, ‘us’ and ‘our’ refer to WB Jamieson Services Ltd (WB Jamieson).

‘Terms’ refers to these Terms and Conditions of Sale in their entirety.

 

Goods’ Information

We make every effort to ensure colours appear as realistic as possible.  However, due to the constraints of digital reproduction on different web browsers and devices, we cannot guarantee exact colour depiction.  Please be aware that the actual colour you see on the screen may differ to that of your ordered Goods.  Every care is taken to ensure specifications, descriptions and measurements are accurate, however slight variations may occur.  Please bear this in mind when viewing images online as all finishes, colours and sizes shown may not be a perfect likeness to items in reality.  Product packaging may vary from that shown.

For all Goods made from natural materials, such as leather or wood, it is not possible to guarantee the Goods supplied will have the same colour, shade and pattern or finish as shown on the website, due to the inherent nature of such materials – these items will always arrive unique from what is shown due to the nature of the material.  Items that are handmade will always have slight variances, which we feel makes each item unique.

All of our suppliers work to the highest production standards, however, goods ordered at different times are not guaranteed to match perfectly due to factors outwith our control.  Hence, we cannot guarantee to match goods exactly which have been ordered at different times.

For glass items, any imperfection is to be considered as a distinguishing feature of craftsman work, which makes each piece unique.  Glass undergoes a thermal treatment that may cause some very slight imperfections.

For some plastic items bubbles and moldings marks are part of the production process and are not to be deemed defective in any way.

Some items require self-assembly.  All Goods that require self-assembly are clearly labelled as such on our website.  You should ensure you follow the assembly instructions that accompany your goods.  We cannot accept responsibility for damage to goods where assembly instructions have not been followed.

 

Pricing

All prices are quoted in British pounds sterling and are inclusive of VAT but exclude delivery charges (where applicable).

Whilst we try to ensure that prices shown at the time you place your order are accurate, we reserve the right to make price adjustments if it is discovered that the price is incorrect or a particular item is no longer available at the price shown on your order.  We are not obligated to offer any order at an incorrect price.

If the price for Goods you have placed an order for is found to be incorrect, we will contact you to inform you of the error, at which point you will be offered the option of reconfirming your order at the correct price or cancelling your order for any incorrectly priced Goods with a full refund for those Goods.  If you decide to cancel your order, the total amount of the order will be refunded to the card used to pay for the original order.

 

Placing Your Order

Making your selection

When you have found the Goods that you wish to buy, simply select an option/finish, if applicable, choose the correct quantity and then click on the ‘add to basket’ button to add the items to your shopping basket.  You will have the opportunity to review the items in your basket at any stage by clicking the ‘basket’ icon.  You don’t have to buy the items in your basket and you can still amend your order at any point up to the ‘review order’ page.  If you wish to make any changes to your selection, click on the ‘basket’ icon and select ‘remove’ or amend the quantity of the items selected.

Please only place your order if you are certain about the specifications for the item you are ordering.  If you need assistance or have any questions about any products before your purchase, please contact us on 01358 742086 or sales@wbjamieson.com.

 

Checkout and Payment

To complete your purchases via our website, if you are happy with the items you’ve selected, please proceed by clicking on the ‘Checkout’ icon.  You must then enter your name, email, delivery address and postcode.  Note that your email is required in order for us to keep in contact with you about your order.  By ordering through our website you accept that your email address may be used to supply you with such information.

At each stage of the ordering process, a summary of your order will be displayed and will clearly show the total price of your order including VAT at the current rate and delivery (where appropriate).  Once you have completed the mandatory fields, please proceed by clicking on the ‘Continue to Delivery Method’ button.  Please select your delivery method or select ‘Collet at Store’ if you wish to collect your order from our Showroom.  If your order is subject to a delivery charge, it will be shown as a separate charge before you confirm your order.

Once you are satisfied that your order is correct please confirm that you have read and understood our Terms and Conditions of Sale and then click the ‘Continue to Payment Method’ button.  We accept all major credit/debit cards – you should then enter your card details and confirm your shipping and billing address.  Once complete, select ‘Review Order’.

By confirming acceptance of our Terms and clicking the ‘Complete Order’ button you are authorising us to take payment of the full amount shown on your order including any additional charges and delivery charges as detailed. 

Please note that items paid for by credit/debit card will be authorised for payment and charged at the point the order is placed.  We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.  In some instances, your credit card provider or bank may restrict your funds as a result of the authorisation allocating the monies for this order

 

Placing an Order by Phone  

To place an order by ‘phone, please contact our Sales Team on 01358 742086 between 8.30 am and 5.00 pm Monday to Friday or Saturday between 9.00 am and 1.00 pm -  one of our sales team will be pleased to take your order.

 

Placing an Order by Email

To complete your purchase via email, please email us at sales@wbjamieson.com clearly identifying the Goods that you wish to order and a member of our sales team will contact you within 2 working days to confirm your order.

 

Placing an Order by Post

For UK orders placed by post, you may also pay by cheque (please make cheques payable to “WB Jamieson Services Ltd”).  Cheques will be banked when the order is placed.  For your own protection, please do not send cash in the post. 

In all cases, goods will not be dispatched until cleared funds have been received.

You agree to compensate us in full against all reasonable costs, expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs for goods dispatched to you.

 

Order Acceptance

Once you have placed your order, an Order Acknowledgement email will be sent to the email address you provided on your order.  If your email address was entered correctly, and you have not received an Order Acknowledgement email, it is likely that the email was sorted to your junk mail or spam folder.  If you find no Order Acknowledgement email in your inbox, junk mail or spam folder, it is likely that an error has occurred and we would advise you to contact us immediately to confirm your order.

Please read your Order Acknowledgement email very carefully to ensure that each item you ordered has the correct finish, colour, size and quantity detailed.  Please contact us immediately if you find any errors or if the information is unclear.  The Company is not responsible for ‘made to order’ items that are ordered incorrectly.

We reserve the right not to accept any order.  If we do not accept your order, we will contact you as soon as possible and refund any monies that have been taken back to the card used to make the payment.  This refund will be given as soon as reasonably possible (and in any event within 14 days of us informing you that your order has not been accepted).  Please note that taking Payment does not mean we have accepted your order.

When we accept an order, an Order Confirmation email will be sent with estimated lead-time, which is based on stock availability, estimated supplier manufacturing time and estimated delivery time of items.

Once your goods are in stock and ready for delivery, we will contact you again to arrange a delivery time and date.

We always strive to deliver all items on time and work with our customers to find solutions for any delayed orders, which may occur from time to time.

 It is important to note that the estimated lead-time given is not guaranteed.  We will endeavor to provide the most up to date information regarding availability of goods and will do our best to ensure you get the items you have chosen as quickly as possible.  However, the Company does not accept any liability for any losses caused by delays. 

Cancellation of ‘made to order’ items cannot be refunded due to any length of delay if production of the item has already begun.  Where a particular item is no longer available we will try to offer an alternative product, however, cannot guarantee that the price will be the same as that on the original order, and an additional payment may be required.

Your order constitutes an offer by you to purchase the Goods from us in accordance with these Terms.  You are responsible for ensuring that the contents of your order are complete and accurate.  Your order shall only be deemed to be accepted by us when we have provided you with an Order Confirmation email (unless you request an alternate form of written confirmation) at which point the contract between us shall come into existence.

 

Amending Your Order

If you would like to add Goods to an order you have already placed, please place a new order for these items.

If you need to change details of your delivery address or amend a delivery time, please contact our Sales Team on 01358 742086 or by emailing sales@wbjamieson.com

 

‘Made To Order’ Goods

‘Made to order’ goods are items that are ordered to a customer’s individual specifications and put into production according to these specifications, ie are tailor-made.  All Goods that are ‘made to order’ are clearly labelled as such on our website.

It is your responsibility to be fully aware of the finishes, colours and sizes of ‘made to order’ goods.  It is also your responsibility to check the Order Confirmation email to ensure that all products have been ordered correctly.  Please also note that you must read the information of the order in words, as any images shown online or in an email will not necessarily reflect the items contained in your order.

If you wish to make any changes to your ‘made to order’ goods at any point you must contact us as soon as possible and, depending on the stage of production at that time, we will do our best to achieve the requested change.  In view of the nature of this request, if an additional charge arises due to the change, you will be required to pay this charge immediately, before production can continue.

It is very important to be aware that after ‘made to order’ items enter the production process, they cannot be exchanged, changed, refunded or returned for a credit note.  Therefore, we can cancel and refund ‘made to order’ items only if cancellation is requested before the items have been put into production.  You can cancel an order by calling 01358 742086 or by emailing us on sales@wbjamieson.com.  If accepted, a refund will be processed within 14 working days back to the payment card used to make the original purchase.

In general we offer a full refund for orders returned to us in ‘as new’ condition including original packaging within 14 days of receiving your order, however, ‘made to order’ items are excluded from this policy.  The Company is not responsible for ‘made to order’ items that are no longer required or cannot be delivered to the delivery address.

‘Made to order’ items that are genuinely defective or damaged on arrival will be reordered and redelivered within the regular estimated lead-time, following the safe return of the damaged goods (please refer to Procedure for Items that are Damaged or Faulty or Incorrectly Supplied).

 

Delivery

Delivery will be made to the address specified by you during the order process on the website.  You have the ability to change this address with each order through the website and you must do so if you move home so that we can deliver to the correct address.  We reserve the right to restrict deliveries in certain areas and this includes the right to eliminate certain areas from our delivery schedule altogether.

All Goods purchased that are in stock will typically be dispatched to you within 5 working days of acceptance of your order (orders placed on Saturday or Sunday may take slightly longer).  The item with the longest lead time will dictate the lead time for an order.  All items in an order will be delivered together in a single dispatch unless otherwise agreed.  We can, on occasion, deliver items separately if part of an order is delayed.

In most cases the Order Confirmation email will state your chosen method of delivery, the estimated production time for the Goods ordered and the estimated delivery time.  Please note that unless the Goods are in stock, the production time of Goods is in addition to delivery time.  Note that lead times during certain months may be longer due to summer and Christmas factory closures - please contact us for specific information.  Any other foreseeable delays will be notified to you as soon as they become known to us.

All deliveries must be signed for and any damage to the packaging or item reported to the delivery personnel (if delivery is by courier) or us (where delivery is by postal service) at the time.  It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day.  An appropriate person must sign for all Goods on delivery.  If no one is at the address when the delivery is attempted the Goods will be retained by us or an appointed courier.  We will leave notification of delivery and a request that you contact us to rearrange delivery

Please note adverse weather conditions or other events outside our reasonable control may result in the occasional late or cancelled delivery.  Where this occurs, we will endeavor to contact you as soon as we are able to in order to reschedule your delivery time and date.

If you would like to request a specific delivery time, please contact us via email at sales@wbjamieson.com or call 01358 742086.  We will do our best to accommodate all reasonable delivery requests, however, any special requests may incur additional charges

If you have any questions regarding delivery please get in touch with us on 01358 742086 or email us at sales@wbjamieson.com.

 

Delivery Address

It is your responsibility to ensure that there is proper access to the delivery address for all items that are ordered.  We recommend measuring all doorways and entryways, as well as any related dimensions, which will affect the usage of the items. You should be careful to check access to your property, as delivery is on the basis that you have checked the dimensions of each item ordered and you confirm that the Goods to be delivered will fit through all doorways, stairwells within the area of intended use.

If you need to amend the delivery address or time for delivery, please contact us as soon as possible as any changes made after the Goods have been dispatched may be subject to an additional delivery charge up to the full amount originally paid for delivery.

 

Standard UK delivery

We offer free standard delivery to mainland UK using our own delivery drivers as well as selected courier services.  Certain bulky or heavy items will incur a delivery charge and these items will be identified on the individual product pages.  These charges are to ensure you receive your order in perfect condition.  Our principal UK delivery partner for standard courier delivery is M&H Logistics and you can rest assured that your delivery is traceable at every stage.

Deliveries will take place from Monday to Friday between 8am and 6pm, unless another time has been agreed with us.  Delivery will be made to the main door of the delivery address you provide to us when you place your order (if the destination is an apartment, flat or complex, your order will be delivered inside the entrance to the building where reasonably possible).  Standard delivery does not include assembly or unpacking.  Occasionally the delivery personnel may require assistance unloading larger items.

 

Oversized, Heavy, Bulky or Fragile Goods

If your order contains oversized, heavy, bulky or fragile goods your items will be delivered by our trained 2-man dedicated UK delivery team, which will incur a charge.  Where this service is required, which will be determined by WB Jamieson as we deem appropriate, your goods will be delivered to your room of choice, where possible, and the packaging removed, if you wish.  We will contact you to arrange a suitable delivery date and time.

 

Delivery and Onsite Installation

As an additional service, delivery and onsite installation includes a delivery appointment, room of choice delivery, assembly, installation and removal of all packing materials, which is available at an extra cost.  If you are interested in this service, please contact our Sales Team on 01358 742086 or email sales@wbjamieson.com for more information and a quote.  Please note - onsite installation is not available for lighting and does not include electrical fitting for lighting, drilling or hanging mirrors. 

 

Collect From Showroom

All orders placed after 2pm (GMT) for Goods that are in-stock will be processed the next working day, however, if you place your order before 5pm and the Goods you are ordering are in stock, you may be able to collect them from our Potterton (Aberdeen) showroom after 12pm the next day (please contact our Sales Team prior to attempting to collect any Goods).

If you place an order for Goods that have a lead time but you wish to collect them, we will contact you as soon as they arrive with us and you'll be able to collect the items from our Potterton (Aberdeen) showroom straight away.  Alternatively, if you have chosen our standard delivery option we will typically send the Goods out to you within 1 to 2 working days of all Goods arriving with us.

Please note, our showroom is closed on Sundays so no collections can be made on this day.  For full opening times please see our showroom page or contact our Sales Team for further information on 01358 742086 or email sales@wbjamieson.com

 

International Delivery

We do not accept orders for international delivery.

 

Failure to deliver

We will not accept responsibility for Goods that are undeliverable due to insufficient access or for any reason that is not within our reasonable control (including your absence at the arranged time for delivery as notified to us or our delivery partner).  You agree to pay our reasonable costs associated with storage and redelivery arising from these circumstances.

Please note that once the Goods have been delivered to you, risk in the Goods passes to you and you will be liable for any subsequent damage or loss to the Goods.  Further, if the Goods need to be unpacked outwith your delivery address, the risk will pass to you at the point of unpacking.

 

Storage

Free storage is available in the WB Jamieson warehouse prior to agreed delivery for a period of four weeks from the date of delivery into our warehouse.  If your order is for multiple Goods, the four weeks free storage will commence when we have received all Goods ordered.  If storage is required for longer than the free four week period calculated as per this section, a storage fee of 2% of the total order price will be payable for each additional part-week.

 

Returns

Procedure for Items that are Not Damaged or Faulty 

Following receipt of your written notice confirming your right to cancel, the Goods must be returned unused and in ‘as new’ condition in their original packaging without undue delay and in all circumstances no later than 14 days after the day you informed us of your decision to cancel.  You must ensure a note of your name, delivery address, email and order number are included with the Goods when they are returned.  We recommend the use of a registered courier service for your protection and would advise that you always retain records in connection with the return of goods to us.  Please do not return the Goods to the manufacturer.

Where Goods are large or fragile (as determined by WB Jamieson) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto you.

In all cases the Goods must be adequately packed and in the original packaging to prevent damage.  You must write the original order number clearly on the packaging.  If the Goods being returned are damaged in transit due to careless packaging by you, we reserve the right to deduct an amount for lost value from the amount refunded up to the full value of the order.  If you would like us to arrange collection of your Goods, please contact sales@wbjamieson.com or telephone us on 01358 742086 for further information.

 

Returns address and contact details:

WB Jamieson

Gourdieburn Farm

Potterton

Aberdeen   AB23 8UY

email: sales@wbjamieson.com

Tel: 01358 742086

 

It is your responsibility to check that the courier service you use for the return of any item accepts all materials enclosed therein.

Procedure for Items that are Damaged or Faulty or Incorrectly Supplied

If the Goods supplied are damaged/faulty or not as ordered please contact our Sales Team (sales@wbjamieson.com or 01358 742086) for further advice.  Please do not return the Goods to the manufacturer.

Please always inspect your Goods when they arrive.  Any damage must be reported to us promptly by email or by phone, and no later than 7 days after receipt to make a claim.  When reporting damage to us we require your order number, a description of the damage and photos of the damage.  If a claim is accepted, we will arrange an exchange for a new item or a full refund of the price of any Goods that do not meet with your reasonable satisfaction, provided that you notify us within 7 days of delivery of the Goods.

If your goods become defective after 7 days, please contact us with proof of purchase, photos and as much information as possible, so that we can provide assistance.

If you are returning your Goods because they are damaged/faulty or have been incorrectly supplied by us, no collection fee will be charged and any return costs you may incur will be refunded.

 

 

Cancelling an Order and Refunds

 

Cancellation by You

You have the right to cancel your order within 14 days without giving any reason.  ‘Made to order’ (tailor made) items are excluded from this right to cancel.

The cancellation period will expire 14 days after the day you or a nominated third party appointed by you, acquires physical possession of the Goods (ie the Goods are delivered) or, where your order is for multiple items and will be delivered separately, the cancellation period will expire 14 days after the day you or a third party appointed by you, acquires physical possession of the last item in any single order.  ‘Made to order’ (tailor made) items are excluded from this right to cancel.

To exercise your right to cancel, you must inform us of your decision to cancel by contacting us by email at sales@wbjamieson.com or by telephoning us on 01358 742086 or letter.  You may use the WB Jamieson Cancellation Form but this is not obligatory.  To access the form click here.  To meet the cancellation deadline, it is sufficient for you to send your communication, confirming your exercise of the right to cancel, before the cancellation period has expired.

 

Return of Goods

If you have exercised your right to cancel, you must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate the cancellation of your order.  The deadline is met if you send back the goods before the period of 14 days has expired.

 

Cost of Returning Goods

You will have to bear the cost of returning the goods and we recommend the use of a registered courier service for your protection.

 

Refunds

If you cancel your order, we will refund the payment received from you (except for any supplementary costs if you chose a type of delivery other than the standard free delivery offered).  We may make a deduction from the refund paid to you for loss in the value of any Goods supplied, if the loss is as a result of unnecessary handling by you.  We will make the refund without undue delay, and not later than:

  • 14 days after the date we receive the Goods supplied back from you, or
  • 14 days after the day you provide evidence that you have returned the Goods, or
  • if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel your order.

 We will make the refund using the same means of payment you used for the initial transaction.  We will not refund enhanced delivery charges.

 We reserve the right to decline any refund requested after 14 days of receipt of items by you.

 

Cancellation by Us

 We reserve the right to cancel the order between us if:

  • we have insufficient stock to deliver the Goods in your order;
  • we do not deliver to your area;
  • the manufacturer has discontinued the Goods ordered

If you have already made payment for an order cancelled by us, we will make a full refund to the card used to make the original payment.

 

 

Complaints and Compliments

 

We hope that you are pleased with any Goods or service you receive from us but if there is something you are unhappy with, we welcome your feedback and would like the opportunity to put matters right.  Please contact us at sales@wbjamieson.com or call us on 01358 742086 so we can agree a course of action.

We are proud of our team and would be very pleased to hear from you with any positive feedback regarding things we have done right.  The feedback will be passed on to the relevant department and the staff members involved.

 

 

Data Protection, Privacy and Security

 

We are committed to protecting and respecting your privacy.  We want you to feel secure in the knowledge that your personal data is properly managed.  This policy explains how we collect, store and use your personal data when you browse and shop with us on-line and provide us with your personal information.  Please read this policy carefully.  By accessing, browsing or otherwise using our website, you confirm that you have read, understood and agree to this policy.

Since technology and privacy laws change from time to time, we may occasionally update this policy, so please ensure you review it frequently.  By continuing to use our website after any changes are posted, you are confirming your agreement to the revised policy.

 

Data Protection and Privacy

We are committed to protecting your privacy.  The information we collect about you in order to process your order will only be used lawfully in accordance with the Data Protection Act 1998. We will not willfully disclose any confidential information without your prior permission and your details will not be passed on to a third party for their use in promotional purposes.

We will not share any of your information with parties outside our organisation except to the extent required by law, police, court order or as requested by other government or law enforcement authority or for the purpose of processing your order.  We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection or Consumer Legislation.

 

Information We May Collect

Our goal in collecting personal information from you is to provide you with a smooth, efficient and personalised shopping experience with us.  This allows us to share targeted special offers and customise our service to make your experience easier and quicker.

We may collect the following from you:-

  • order processing – if you buy from us, we require your name, billing address, delivery address, email and phone number. This information is required so that we can process your order efficiently.  On placement of your order your data is saved in our website.
  • payment processing – so that we can process payments online we require your name and the billing address for the credit/debit card used to pay online. Our external payment provider, Sage Pay, requires your credit/debit card details and these are sent using encrypted SSL technology.  We do not store or have access to your card details on our system.
  • email only registration – if you want to receive email communications from us but don’t want to register online, you may sign up to our newsletter. In order to receive emails we require your name, email and postcode so that we can tailor your shopping experience with us.
  • browsing our website – when you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us to learn about your browser and operating system.
  • surveys and competitions – from time to time we may invite you to take part in a survey or competition. Participation in these is completely voluntary and you have a choice whether or not to disclose your information.  Any information submitted will be stored in our database and we use the contact information provided to notify winners.
  • customer care queries – if you contact us by phone or email we may log the call and keep a record of the details you have provided to us and the correspondence. This is primarily to help us contact you with answers to your queries.
  • cookies – cookies are small files which are stored on your computer after you visit certain web pages to help us enhance your online experience. Our cookies do not harm your computer and they do not store any personally identifiable information.
  • social buttons – if you take the opportunity to share content from our site with your friends through our social buttons, you should be aware that these sites are likely to be collecting information about what you are doing. We suggest that you check the third party websites for more information about their policies to see exactly how they use your information and to find out how to opt out or delete this information, if you wish to.
  • links to external websites - we may include in our website links to websites maintained by other parties. Use of links of this kind transfers the user away from our website.  We neither supervise nor check the content of external websites nor shall we be liable for the validity, reliability or data security of external websites.  You are advised to examine the terms and conditions of use and the user instructions of linked websites with care before using these websites.  You will use the linked websites entirely at your own risk.

 

How We May Use Your Information

We never share, rent or sell your data with/to third parties, except when required by law or if you violate our Terms and Conditions of Sale.

We may use the email address (unless you have unsubscribed) you have provided to us through registration, order placement or email sign up to send you email communications via our email service provider.  If you have placed an order online, we will send you administration emails related to your order to the email address you have supplied.

We may contact you by email or phone if you have raised a query regarding your order, if your payment has failed or to perform security checks to verify your identity.  Occasionally we may contact you to invite you to take part in market research.

From time to time we may send promotional material to the postal details you have supplied.  This will be information related to us, ie special offers, release of new product lines, etc.

We use the data received from cookies on our website to monitor and improve our website and marketing activity.  Cookies help us to understand what marketing channel is working best for us and enables us to monitor usage from various channels.  Cookies do not store any personally identifiable information - they offer us a view on visitor usage trends.

We use the tracking on our customer emails to see whether you have opened or clicked our emails.  We rarely use this at a personal level, rather to understand ‘open and click rates’ in general so that we can constantly improve our email communications.

We keep the personal and order details you have provided us with when placing an order or registering online in our customer database on secure web servers.  These servers are in a safe and secure environment and can only be accessed by named members of WB Jamieson.  Our customer database is managed by an in-house team.  We use this information to monitor how our database is growing, how often customers typically shop with us and to analyse spending patterns throughout the year.

 

Managing Your Data

At the time of your registration you will set a password.  Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password.  You are entirely responsible for all orders placed with us or information given to us under your email address in combination with your password.  You must immediately notify us of any unauthorised use of your email address/password or any breach of security known to you.

We will take all reasonable precautions to ensure that details relating to you, your order and payment are kept secure in accordance with the Data Protection Act 1998.  Unless we are negligent in exercising these responsibilities then we shall not be held liable for unauthorised access to information supplied by you.  Where you supply data relating to other individuals you will be deemed to have obtained their agreement to this information being released to us.

 

Managing Cookies

Cookies are important to your online experience, not least because they remember you and keep track of what you have put into your shopping basket.  Without cookies, you will not be able to use the checkout, as our site will not remember what you wanted to buy.  We also use information gathered from cookies to analyse our website to identify any problems and keep improving your experience on our website.  We currently operate an implied consent policy, which means that we assume you are happy with this usage.  If you are not happy, then you may choose to change the management of your cookies on your browser.

Here is a complete list of the cookies that may be implemented on our website and what we use them for:-

  • session_id unique token, sessional - allows us to store information about your session (referrer, landing page, etc)
  • shopify_visit - no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits
  • shopify_uniq - no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer
  • cart - unique token, persistent for 2 weeks, stores information about the contents of your cart
  • secure_session_id - unique token, sessional
  • storefront_digest - unique token, indefinite, where a password has been set up, this is used to determine if the current visitor has access

The use of cookies is standard practice in modern web design and ecommerce, as they are an invaluable aid in delivering tailored content to users.  If you do not wish to use cookies on this website, please take the relevant measures to disable cookies in your browser.  However, please note that doing so will result in a loss of many important features of this site.

Most web browsers have cookies enabled but you can choose to disable these if you wish.  If you choose to disable your cookies you will still be able to browse our website, but to buy our products you will have to call our Sales  Team (01358 742086) or visit our Showroom.

If you would prefer to restrict, disable or delete cookies from our website or any other website, you can use your browser to do this.  Every browser is different, so we advise you to click on your browser ‘help’ icon and look up the word ‘cookies’.  If you choose to do this please bear in mind that your experience on our website and other websites may be limited.

 

Your Right to Know

We respect your right to know about the information we hold about you.  If at any point you wish to see the information held against your details, you are welcome to request this from us by writing to us at our Showroom address.

 

Changes to Privacy Policy

If we plan to use your personally identifiable information in a manner different from that stated at the time of collection we will make any changes to this policy and update our website.  It is assumed that you accept such changes if you continue to use the website and services.

 

Payment Security

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.  Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours.  It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure.  Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits.  They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.  Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.  So when buying through our site, you can be sure that you are completely protected.

 

 

General

 

Force Majeure

We reserve the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of Our Terms and Conditions of Sale) fire, flood, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of WB Jamieson and we shall not be held liable for any breach of contract resulting from such an event.

 

Liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract

If we are installing the Goods in your property, we will make good any damage to your property caused by us or our appointed third party installer in the course of the installation. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of installation.

We supply Goods for domestic and private use.  You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit in any way our liability for:-

  • death or personal injury caused by our negligence or the negligence of our employees, agents or third parties appointed by us;
  • breach of contract or breach of statutory duty
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 and by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
  • breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 and sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
  • Defective Goods under the Consumer Protection Act 1987.

Nor will any of these terms restrict any of your statutory rights.

Other than as set out here, our maximum liability arising out of any order for the supply of Goods to you shall be limited to the price paid for the Goods.  Under no circumstances shall we be liable for any form of indirect or consequential loss, costs or expenses as a result of this agreement or contract.

 

Copyright Statement

This website is owned and operated by WB Jamieson.  All content including pictures, designs, logos, photographs, written and other materials on our website belong entirely to us and may be subject to copyright.  All worldwide rights are reserved.  Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of the Managing Director - WB Jamieson.

Please be aware that each of the various trademarks, product names, etc, represented on our website are the property of their individual owner-companies.

 

Intellectual Property Rights

All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors.  You are permitted to use the material data and content only for your personal use in placing orders through our website and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works or any material data and content of the wbjamieson.com website without our prior written consent.  We may impose a fee on any proposed use of the material data and content contained on this website, other than for placing orders through wbjamieson.com.

You are required, when using this website, to prevent unauthorised copying of the material.  All intellectual property rights pertaining to the website shall be retained by us or our representatives.  All goodwill arising from the use of intellectual property rights belonging to us shall belong wholly to us.  We grant the user no direct or indirect rights to any intellectual property rights.

 

Notices

Unless otherwise expressly stated in these Terms, all notices from you to us must be in writing and sent to our contact address provided above.  All notices from us to you will be displayed on our website from time to time and available from our Sales Team.  We will always endeavor to keep you informed of any notices that affect your order.

 

Governing Law

These Terms are governed by Scots law.  You agree to submit to the non-exclusive jurisdiction of the Scottish courts in relation to any disputes arising under or in connection with these Terms or the contract between us.  If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

 

Entire Agreement

These Terms, together with our current website prices, delivery details, contact details and data protection and privacy policy, set out the whole of our agreement relating to the supply of the Goods to you by us.

 

Amendments

We reserve the right, from time to time, to alter these Terms and Conditions of Sale at our entire discretion.  By continuing to use our website after any changes are posted, you are confirming your agreement to the revised Terms and Conditions of Sale.

 

 

FAQs

 

How do I contact the Sales Team?

We can be contacted by phone on 01358 742086 between 8.30am and 5.00pm Tuesday to Friday and 9.00am and 1.00pm on Saturday (excluding Christmas and New Year holidays).  We can also be contacted by email on sales@wbjamieson.com or at the following postal address:-

WB Jamieson

Gourdieburn Farm

Potterton

Aberdeen   AB23 8UY

 

How do I know my order has been received by you?

Once you have placed your order, an Order Acknowledgement email will be sent to the email address you provided on your order.  If your email address was input correctly, and you have not received an Order Acknowledgement email, it is likely that the email was sorted to your junk mail or spam folder.  If you find no Order Acknowledgement email in your inbox, junk mail or spam folder, it is likely that an error has occurred and we would advise you to contact us immediately on 01358 742086 or sales@wbjamieson.com to confirm your order.

Please read your Order Confirmation email very carefully to ensure that each item you ordered has the correct finish, colour, size and quantity detailed.  Please contact us immediately if you find any errors or if the information is unclear.

 

When will I receive my order?

When we accept an order, an Order Confirmation email will be sent with estimated lead-time, which is based on stock availability, estimated supplier manufacturing time and estimated delivery time of items.  Once your goods are in stock and ready for delivery, we will contact you again to arrange a delivery time and date.

 

Can I return my order?

We are happy to exchange or refund any purchase that does not prove suitable if you notify us that you wish to cancel your order within 14 days of you or your nominated third party taking receipt of the Goods.  Please note that ‘made-to-order’ items cannot be returned unless they are damaged/faulty on receipt or have been incorrectly supplied.  You are responsible for ensuring any Goods to be returned are carefully packed prior to return, that they are returned in their original condition with all labels intact and returned in the original packaging.